Privacy Policy
Last Updated: September 24, 2026
Welcome to Carpet Cleaning Miami, operating as a DBA of Couch Cleaning Miami inc. ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us through our website in accordance with applicable Florida state laws (including the Florida Information Protection Act and Florida Digital Bill of Rights standards) and U.S. federal privacy regulations.
Information Collection
Voluntary Personal Data: We collect personal information you voluntarily provide when requesting an instant quote, booking a cleaning appointment, or communicating with us via phone, text, or email. This includes your full name, physical service address in Miami or surrounding South Florida areas, phone number, email address, and payment/billing details.
Automated Usage Data: When you visit our website, our servers automatically collect non-personally identifiable technical information, such as your IP address, browser type, operating system, device identifiers, referring URLs, and website navigation activity.
Children's Privacy (COPPA): Our website and services are intended strictly for adults and property owners. We do not knowingly collect or solicit personal information from children under 18 years of age.
Information Usage and Purpose
We process your personal information strictly for legitimate local business operations, specifically to:
Fulfill Service Requests: Process quotes, schedule service visits, dispatch cleaning technicians, complete invoice billing, and collect payments.
Direct Customer Communication: Send service notifications, technician arrival updates, confirmation texts, and respond to your customer service inquiries.
Operational Improvement: Analyze site usage trends and service requests to improve our cleaning services and overall website usability.
Data Sharing and Disclosure
We maintain strict controls over your personal information:
No Sale or Rent of Personal Data: We do not sell, trade, rent, or lease your personal information or sensitive consumer data to third parties for marketing or advertising purposes.
Authorized Service Providers: We only share necessary data with trusted third-party service vendors (such as secure payment gateways, merchant processors, and scheduling tools) who are contractually bound to keep your information confidential and secure.
Legal Compliance: We may disclose your information if required by law, subpoena, court order, or to protect our legal rights, property, or safety under Florida state or U.S. federal law.
Tracking Technologies and Security
Google Tags and Analytics: Our website utilizes tracking technologies (such as Google Tags) to measure website performance, track user engagement, and analyze traffic patterns. These tools use non-identifying cookies to gather standard internet log information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on or by modifying your web browser cookie preferences.
Cookies: We use essential session cookies to allow our website to function properly and maintain standard browsing features.
Data Security and Encryption: In compliance with Florida data protection standards, we implement industry-standard physical, administrative, and technical safeguards—including SSL encryption—to protect your personal information against unauthorized access, loss, or alteration.
Consumer Rights under Florida & Federal Law
Depending on your residency, you hold specific rights regarding your personal information:
Access and Portability: You have the right to request confirmation of whether we process your data and to access a copy of the personal information we hold about you.
Correction and Deletion: You may request that we correct inaccurate data or permanently delete your personal information from our active customer records, subject to legally required recordkeeping retention.
Opt-Out Choices: You may opt out of receiving promotional communications, text messages, or emails at any time by following the unsubscribe instructions provided or contacting us directly.
To exercise any of these consumer privacy rights, or if you have questions regarding this Privacy Policy, please contact us at:
Carpet Cleaning Miami
DBA of Couch Cleaning Miami inc.
